Mavenoid help center

Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard

›How-to guides

Get started

  • Intro to flows
  • Tutorial - Create a flow for live support
  • Tutorial - Create a flow for troubleshooting
  • Tutorial - Create a flow for FAQs

Learn more

  • Understand the types of nodes
  • Working with symptoms and solutions
  • Working with backtracks and choice lists
  • Understand potential solutions
  • Understand escalation
  • Understand search
  • Understand step-by-step guides
  • Understand canvas notes
  • Understand form data
  • Understand markup
  • Understand secrets
  • Understand flow components
  • Understand conditions
  • Understand translations
  • Understand flow feedback
  • Best practices for writing flows

How-to guides

  • Preview nodes and flows
  • Embed images and files
  • Embed videos
  • Receive conversation transcript emails
  • Set a flow image
  • Work with step-by-step guides
  • Add canvas notes
  • Copy and paste nodes
  • Create and embed flow components
  • Work with conditions
  • Configure flow feedback
  • View and manage flow feedback
  • Export, import, and copy flows
  • Set flow visibility
  • Manage translations
  • Create a live support node
  • Create an external API node
  • Start the user on different nodes based on the embedding page
  • Dynamically populate a choice list form field

Reference

  • Text formatting
  • Live support settings
  • Actions settings
  • External API settings
  • Form field types
  • Reserved form data
  • Markup expressions and operators
  • Supported languages
  • Glossary of terms

Set a flow image

You can set an image for each flow to help users quickly find the flow they need.

  1. Open the flow for which you'd like to set an image.
  2. Click the settings button to open the flow settings panel.

Flow settings panel

  1. Click the "Upload new image" button under "Flow image".
  2. Navigate your file system and select an image to upload.
  3. Within the image preview, select the portion of the image you want to use.

Image preview

  1. Click "Upload image".
  2. The uploaded image will display next to the flow in the flows list.

Flows list

  1. It will also display to users in the assistant when selecting a flow.

Assistant

  1. You can replace the image at any time by repeating steps one through six.
Last updated on 11/4/2021
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