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Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard

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Get started

  • Intro to flows
  • Tutorial - Create a flow for live support
  • Tutorial - Create a flow for troubleshooting
  • Tutorial - Create a flow for FAQs

Learn more

  • Understand the types of nodes
  • Working with symptoms and solutions
  • Working with backtracks and choice lists
  • Understand potential solutions
  • Understand escalation
  • Understand search
  • Understand step-by-step guides
  • Understand canvas notes
  • Understand form data
  • Understand markup
  • Understand secrets
  • Understand flow components
  • Understand conditions
  • Understand translations
  • Understand flow feedback
  • Best practices for writing flows

How-to guides

  • Preview nodes and flows
  • Embed images and files
  • Embed videos
  • Receive conversation transcript emails
  • Set a flow image
  • Work with step-by-step guides
  • Add canvas notes
  • Copy and paste nodes
  • Create and embed flow components
  • Work with conditions
  • Configure flow feedback
  • View and manage flow feedback
  • Export, import, and copy flows
  • Set flow visibility
  • Manage translations
  • Create a live support node
  • Create an external API node
  • Start the user on different nodes based on the embedding page
  • Dynamically populate a choice list form field

Reference

  • Text formatting
  • Live support settings
  • Actions settings
  • External API settings
  • Form field types
  • Reserved form data
  • Markup expressions and operators
  • Supported languages
  • Glossary of terms

Understand conditions

In some cases, parts of a flow should only apply in particular situations. To accommodate this, you can attach conditions to nodes within a flow. These nodes will only be active if the conditions match the information the user has provided.

For example, suppose you are building a flow for troubleshooting a device that requires different procedures when syncing with an Android or iOS smartphone.

Flow with conditions

In this example, if the user indicates that their device won't sync they will be asked what kind of smartphone they are using and will receive the appropriate suggestions.

Conditions can be reused on different nodes in different parts of the flow and will remember the user's answer and not need to repeat the question.

See Work with conditions for details on creating and using conditions in the assistant builder.

Last updated on 5/7/2021
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