Understand conditions

In some cases, parts of a flow should only apply in particular situations. To accommodate this, you can attach conditions to nodes within a flow. These nodes will only be active if the conditions match the information the user has provided.

For example, suppose you are building a flow for troubleshooting a device that requires different procedures when syncing with an Android or iOS smartphone.

In this example, if the user indicates that their device won't sync they will be asked what kind of smartphone they are using and will receive the appropriate suggestions.

Conditions can be reused on different nodes in different parts of the flow and will remember the user's answer and not need to repeat the question.

See Work with conditions for details on creating and using conditions in the assistant builder.