Mavenoid help center

Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard

›How-to guides

Get started

  • Intro to flows
  • Tutorial - Create a flow for live support
  • Tutorial - Create a flow for troubleshooting
  • Tutorial - Create a flow for FAQs

Learn more

  • Understand the types of nodes
  • Working with symptoms and solutions
  • Working with backtracks and choice lists
  • Understand potential solutions
  • Understand escalation
  • Understand search
  • Understand step-by-step guides
  • Understand canvas notes
  • Understand form data
  • Understand markup
  • Understand secrets
  • Understand flow components
  • Understand conditions
  • Understand translations
  • Understand flow feedback
  • Best practices for writing flows

How-to guides

  • Preview nodes and flows
  • Embed images and files
  • Embed videos
  • Receive conversation transcript emails
  • Set a flow image
  • Work with step-by-step guides
  • Add canvas notes
  • Copy and paste nodes
  • Create and embed flow components
  • Work with conditions
  • Configure flow feedback
  • View and manage flow feedback
  • Export, import, and copy flows
  • Set flow visibility
  • Manage translations
  • Create a live support node
  • Create an external API node
  • Start the user on different nodes based on the embedding page
  • Dynamically populate a choice list form field

Reference

  • Text formatting
  • Live support settings
  • Actions settings
  • External API settings
  • Form field types
  • Reserved form data
  • Markup expressions and operators
  • Supported languages
  • Glossary of terms

Add canvas notes

Canvas notes can help keep a flow readable to the people editing it. See Understand canvas notes for more details.

  1. Navigate to the assistant builder by clicking the hamburger menu in the top left and selecting "Assistant builder".
  2. Create a flow or open an existing one.
  3. Double-click the canvas background where you would like to add a note.
  4. Select the node type "Note".

Add node menu

  1. The note is added to the canvas and selected for editing.

Edit note pane

  1. Enter the text of the note. Any URLs are automatically turned into clickable links.

Note with text

  1. As with other steps, you can drag it around the canvas to relocate it or click it to edit it.
Last updated on 4/14/2021
← Work with step-by-step guidesCopy and paste nodes →
Help center
AdminFlowsAgent dashboard
Product
Self-serviceLive supportWhy Mavenoid?PricingGet a demoTry it free
Learn
Customer storiesBlogWebinarsHelp centerROI calculator
Company
About usCareersPressContact us
© Mavenoid AB 2023 • Privacy policy