Mavenoid help center

Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard
  • Release notes

›Reference

Get started

  • Intro to flows
  • Tutorial - Create a flow for live support
  • Tutorial - Create a flow for troubleshooting

Learn more

  • Understand the types of nodes
  • Working with symptoms and solutions
  • Working with backtracks and choice lists
  • Understand escalation
  • Understand search
  • Understand canvas notes
  • Understand form data
  • Understand flow components
  • Understand flow suggestions
  • Best practices for writing flows

How-to guides

  • Embed files
  • Receive conversation transcript emails
  • View version history
  • Set a product image
  • Add canvas notes
  • Create and embed flow components
  • Configure flow suggestions
  • View and manage flow suggestions
  • Export, import, and copy flows
  • Set flow visibility
  • Manage flow translations
  • Create a live support node

Reference

  • Live support settings
  • Glossary of terms
  • Legacy documentation

Live support settings

Click on any live support node in the assistant builder to edit it and access its settings.

Edit panel

Allow audio/video calling

This checkbox controls whether support agents can initiate voice or video calls to the end user during live chat. To disallow these calls, uncheck the box.

Default: checked, meaning support agents can initiate calls.

Agent group

Which agent groups will receive the conversations that go to this live support node.

Default: "All", the default agent group which contains all team members with the "use agent dashboard" permission.

Emails to be used instead of agent emails(comma separated)

This setting is deprecated and exists only for backward compatibility. Instead, use agent group settings.

SMS notification receivers(comma separated intl phone numbers)

This setting is deprecated and exists only for backward compatibility. Instead, use agent group settings.

Last updated on 4/14/2021
← Create a live support nodeGlossary of terms →
  • Allow audio/video calling
  • Agent group
  • Emails to be used instead of agent emails(comma separated)
  • SMS notification receivers(comma separated intl phone numbers)
Help center
AdminFlowsAgent dashboard
Product
Self-serviceLive supportWhy Mavenoid?PricingGet a demoTry it free
Learn
Customer storiesBlogWebinarsHelp centerROI calculator
Company
About usCareersPressContact us
© Mavenoid AB 2021 • Privacy policy