Live support settings

Click on any live support node in the assistant builder to edit it and access its settings.

Allow audio/video calling

This checkbox controls whether support agents can initiate voice or video calls to the end user during live chat. To disallow these calls, uncheck the box.

Default: checked, meaning support agents can initiate calls.

Agent group

Which agent groups will receive the conversations that go to this live support node.

Default: "All", the default agent group which contains all team members with the "use agent dashboard" permission.

Emails to be used instead of agent emails(comma separated)

This setting is deprecated and exists only for backward compatibility. Instead, use agent group settings.

SMS notification receivers(comma separated intl phone numbers)

This setting is deprecated and exists only for backward compatibility. Instead, use agent group settings.