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Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard

›Learn more

Get started

  • Intro to flows
  • Tutorial - Create a flow for live support
  • Tutorial - Create a flow for troubleshooting
  • Tutorial - Create a flow for FAQs

Learn more

  • Understand the types of nodes
  • Working with symptoms and solutions
  • Working with backtracks and choice lists
  • Understand potential solutions
  • Understand escalation
  • Understand search
  • Understand step-by-step guides
  • Understand canvas notes
  • Understand form data
  • Understand markup
  • Understand secrets
  • Understand flow components
  • Understand conditions
  • Understand translations
  • Understand flow feedback
  • Best practices for writing flows

How-to guides

  • Preview nodes and flows
  • Embed images and files
  • Embed videos
  • Receive conversation transcript emails
  • Set a flow image
  • Work with step-by-step guides
  • Add canvas notes
  • Copy and paste nodes
  • Create and embed flow components
  • Work with conditions
  • Configure flow feedback
  • View and manage flow feedback
  • Export, import, and copy flows
  • Set flow visibility
  • Manage translations
  • Create a live support node
  • Create an external API node
  • Start the user on different nodes based on the embedding page
  • Dynamically populate a choice list form field

Reference

  • Text formatting
  • Live support settings
  • Actions settings
  • External API settings
  • Form field types
  • Reserved form data
  • Markup expressions and operators
  • Supported languages
  • Glossary of terms

Understand flow components

Flow components allow you to treat a portion of a flow as a single node. This can be useful in several situations.

You may have a large flow with several distinct portions. For example, a troubleshooting flow for a complex product may have largely-separate sections for troubleshooting the different parts of the product. By converting each such section into a component, the overall flow can become easier to read and manage, and you can then handle each troubleshooting component separately.

A flow with several troubleshooting components

Additionally, components can be reused across multiple flows. For example, you may have an escalation process that should be the same in each flow for all of your products. By creating a single standard escalation component and including it in each of your flows, you can ensure they all stay up-to-date. Updates made to a component are immediately reflected in all flows that use that component, meaning you can easily maintain any number of flows at once.

A flow with FAQ and escalation components

For the mechanics of working with components in the assistant builder, see Create and embed flow components.

See also step-by-step guides, which are a special kind of component that can be included within other nodes.

If you want to copy content between flows but keep it separate so that it can be changed in one flow without changing other flows, see Export, import, and copy flows - Copy a flow for copying entire flows or Copy and paste nodes for copying only part of a flow.

Last updated on 11/10/2021
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