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Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard

›Get started

Get started

  • Intro to the agent dashboard
  • Tutorial - Your first live chat

Learn more

  • Understand live chat
  • Understand voice calls
  • Understand video calls
  • Understand conversation links
  • Understand agent groups
  • Understand agent availability
  • Understand conversation debrief
  • Best practices for live chat

How-to guides

  • Edit your agent profile
  • Get notified of new conversations
  • Troubleshoot browser notifications
  • Toggle agent availability
  • Invite users with a conversation link
  • Share files with a user
  • Draw on images
  • Use video call features
  • Use saved replies
  • Transfer a live chat to another agent
  • Review previous conversations
  • Check agent availability
  • Report an issue

Reference

  • Glossary of terms

Intro to the agent dashboard

Agent dashboard UI

The agent dashboard is where support agents can provide support to users through live chat and video calls.

To access the agent dashboard, log in to Mavenoid. Click the hamburger menu in the top left and select "Agent dashboard".

If this is your first time working with the agent dashboard, you can get started with Tutorial - Your first live chat.

Last updated on 1/30/2021
Tutorial - Your first live chat →
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