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Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard
  • Release notes

›Learn more

Get started

  • Intro to flows
  • Tutorial - Create a flow for live support
  • Tutorial - Create a flow for troubleshooting

Learn more

  • Understand the types of nodes
  • Working with symptoms and solutions
  • Working with backtracks and choice lists
  • Understand escalation
  • Understand search
  • Understand canvas notes
  • Understand form data
  • Understand flow components
  • Understand flow suggestions
  • Best practices for writing flows

How-to guides

  • Embed files
  • Receive conversation transcript emails
  • View version history
  • Set a product image
  • Add canvas notes
  • Create and embed flow components
  • Configure flow suggestions
  • View and manage flow suggestions
  • Export, import, and copy flows
  • Set flow visibility
  • Manage flow translations
  • Create a live support node

Reference

  • Live support settings
  • Glossary of terms
  • Legacy documentation

Understand flow suggestions

In order to improve flows as much as possible, it's useful to gather feedback from the people who are regularly interacting with them.

Suggestions can be made by Mavenoid admins within the assistant builder (see View and manage flow suggestions - Add a new suggestion), by support agents within the agent dashboard (see Make flow suggestions), or by end users within the assistant (if the flow is configured to allow it as described in Configure flow suggestions).

These suggestions can then be reviewed and resolved within the assistant builder. Suggestions that came from the assistant or the agent dashboard are associated with conversations, the transcripts of which are also available for context. See View and manage flow suggestions - View and resolve suggestions.

Last updated on 2/26/2021
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