Mavenoid help center

Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard

›Learn more

Get started

  • Intro to flows
  • Tutorial - Create a flow for live support
  • Tutorial - Create a flow for troubleshooting
  • Tutorial - Create a flow for FAQs

Learn more

  • Understand the types of nodes
  • Working with symptoms and solutions
  • Working with backtracks and choice lists
  • Understand potential solutions
  • Understand escalation
  • Understand search
  • Understand step-by-step guides
  • Understand canvas notes
  • Understand form data
  • Understand markup
  • Understand secrets
  • Understand flow components
  • Understand conditions
  • Understand translations
  • Understand flow feedback
  • Best practices for writing flows

How-to guides

  • Preview nodes and flows
  • Embed images and files
  • Embed videos
  • Receive conversation transcript emails
  • Set a flow image
  • Work with step-by-step guides
  • Add canvas notes
  • Copy and paste nodes
  • Create and embed flow components
  • Work with conditions
  • Configure flow feedback
  • View and manage flow feedback
  • Export, import, and copy flows
  • Set flow visibility
  • Manage translations
  • Create a live support node
  • Create an external API node
  • Start the user on different nodes based on the embedding page
  • Dynamically populate a choice list form field

Reference

  • Text formatting
  • Live support settings
  • Actions settings
  • External API settings
  • Form field types
  • Reserved form data
  • Markup expressions and operators
  • Supported languages
  • Glossary of terms

Understand flow feedback

In order to improve flows as much as possible, it's useful to gather feedback from the people who are regularly interacting with them.

Feedback can be provided by flow editors within the assistant builder (see View and manage flow feedback - Add new feedback), by support agents within the agent dashboard (see Understand conversation debrief), or by end users within the assistant (if the flow is configured to allow it as described in Configure flow feedback).

Feedback can then be reviewed and resolved within the assistant builder. Feedback items that came from the assistant or the agent dashboard are associated with conversations, the transcripts of which are also available for context. See View and manage flow feedback - View and resolve feedback.

Last updated on 5/3/2021
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