Understand flow suggestions

In order to improve flows as much as possible, it's useful to gather feedback from the people who are regularly interacting with them.

Suggestions can be made by Mavenoid admins within the assistant builder (see View and manage flow suggestions - Add a new suggestion), by support agents within the agent dashboard (see Make flow suggestions), or by end users within the assistant (if the flow is configured to allow it as described in Configure flow suggestions).

These suggestions can then be reviewed and resolved within the assistant builder. Suggestions that came from the assistant or the agent dashboard are associated with conversations, the transcripts of which are also available for context. See View and manage flow suggestions - View and resolve suggestions.