Understand flow feedback

In order to improve flows as much as possible, it's useful to gather feedback from the people who are regularly interacting with them.

Feedback can be provided by flow editors within the assistant builder (see View and manage flow feedback - Add new feedback), by support agents within the agent dashboard (see Understand conversation debrief), or by end users within the assistant (if the flow is configured to allow it as described in Configure flow feedback).

Feedback can then be reviewed and resolved within the assistant builder. Feedback items that came from the assistant or the agent dashboard are associated with conversations, the transcripts of which are also available for context. See View and manage flow feedback - View and resolve feedback.