Flows are representations of product troubleshooting and other workflows used to support products. They define what questions, solutions, and other content the assistant will provide to end users.
The flow editor allows you to create and edit these flows. To access the flow editor, log in to Mavenoid. Open the menu in the top right and select "Model editor".
To quickly get started with a flow for live support, see Tutorial - Create a flow for live support. Or if you'd like to learn how to use flows to enable your users to perform self-service troubleshooting, get started with Tutorial - Building your first flowchart.