Flows are representations of product troubleshooting and other workflows used to support products. They define what questions, solutions, and other content the assistant will provide to end users.
The assistant builder allows you to create and edit these flows. To access the assistant builder, log in to Mavenoid. Click the hamburger menu in the top left and select "Assistant builder".
To quickly get started with a flow for live support, see Tutorial - Create a flow for live support. Or if you'd like to learn how to use flows to enable your users to perform self-service troubleshooting, get started with Tutorial - Create a flow for troubleshooting.