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Mavenoid help center

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  • Flows
  • Agent dashboard
  • Release notes

›Get started

Get started

  • Intro to flows
  • Tutorial - Create a flow for live support
  • Tutorial - Build your first flowchart
  • Tutorial - Build your first checkflow

Learn more

  • Understand the types of flows
  • Understand the types of steps
  • Understand the types of symptoms
  • Understand escalation
  • Understand cost
  • Understand free text search
  • Understand search shortcuts
  • Understand canvas notes
  • Understand choice lists
  • Understand groups and conditions
  • Understand flow components
  • Understand flow suggestions
  • Best practices for writing flows

How-to guides

  • Embed files
  • Receive conversation transcript emails
  • View version history
  • Set a product image
  • Configure free text search
  • Configure search shortcuts
  • Add canvas notes
  • Create choice lists
  • Create groups and conditions
  • Create and embed flow components
  • Configure flow suggestions
  • View and manage flow suggestions
  • Export, import, and copy flows
  • Set flow visibility
  • Manage flow translations
  • Create a live support step

Reference

  • Live support settings
  • Glossary of terms

Intro to flows

Flow editor UI

Flows are representations of product troubleshooting and other workflows used to support products. They define what questions, solutions, and other content the assistant will provide to end users.

The assistant builder allows you to create and edit these flows. To access the assistant builder, log in to Mavenoid. Click the hamburger menu in the top left and select "Assistant builder".

To quickly get started with a flow for live support, see Tutorial - Create a flow for live support. Or if you'd like to learn how to use flows to enable your users to perform self-service troubleshooting, get started with Tutorial - Building your first flowchart.

Last updated on 1/30/2021
Tutorial - Create a flow for live support →
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