View and manage flow feedback

Flow editors, support agents, and in some cases end users can all provide feedback for improving flows. (See Understand flow feedback for details.)

Once feedback has been submitted, it can be reviewed and managed within the assistant builder.

View and resolve feedback

1. Open the flow for which you wish to view feedback.
2. Find the feedback button in the top right toolbar. If there is any feedback, the button will have a badge displaying how many items there are.

3. Click the feedback button to view the feedback panel.

4. By default, only new feedback is shown. To also see resolved feedback, click "SHOW ALL".

5. To switch back, click "SHOW ONLY NEW".
6. Feedback items that came from the assistant or the agent dashboard are associated with conversations. To get more context from these conversations, click the conversation link under the text of the feedback item.

7. The conversation transcript and any attached notes will open in a panel for your review.
8. Once you've reviewed all the details and made any appropriate changes to the flow, you can resolve the feedback by clicking the checkmark in its top right corner. This will remove the suggestion from the default view of only new feedback, but it will still be available for reference when "SHOW ALL" is clicked.

Add new feedback

Feedback can also be added directly in the assistant builder. It won't be attached to a conversation and thus will not have a transcript available for additional context, but it can still be a good way to leave notes or TODO items for yourself or your team.

1. Open the flow for which you wish to add feedback.
2. Find the feedback button in the top right toolbar. If there is any feedback, the button will have a badge displaying how many items there are.

3. Click the feedback button to view the feedback panel.

4. Click "NEW".

5. Enter your feedback.

6. Click "ADD" to save your feedback.
7. Your feedback is then displayed in the list of new feedback where it can be viewed and resolved.