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Mavenoid help center

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  • Flows
  • Agent dashboard

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Get started

  • Intro to flows
  • Tutorial - Create a flow for live support
  • Tutorial - Create a flow for troubleshooting
  • Tutorial - Create a flow for FAQs

Learn more

  • Understand the types of nodes
  • Working with symptoms and solutions
  • Working with backtracks and choice lists
  • Understand potential solutions
  • Understand escalation
  • Understand search
  • Understand step-by-step guides
  • Understand canvas notes
  • Understand form data
  • Understand markup
  • Understand secrets
  • Understand flow components
  • Understand conditions
  • Understand translations
  • Understand flow feedback
  • Best practices for writing flows

How-to guides

  • Preview nodes and flows
  • Embed images and files
  • Embed videos
  • Receive conversation transcript emails
  • Set a flow image
  • Work with step-by-step guides
  • Add canvas notes
  • Copy and paste nodes
  • Create and embed flow components
  • Work with conditions
  • Configure flow feedback
  • View and manage flow feedback
  • Export, import, and copy flows
  • Set flow visibility
  • Manage translations
  • Create a live support node
  • Create an external API node
  • Start the user on different nodes based on the embedding page
  • Dynamically populate a choice list

Reference

  • Text formatting
  • Live support settings
  • Actions settings
  • External API settings
  • Form field types
  • Reserved form data
  • Markup expressions and operators
  • Supported languages
  • Glossary of terms

Understand markup

Mavenoid's markup language is a way to reference dynamic values in your flows. This allows you to use and display information that varies between users and conversations and which can't be known in advance.

Markup can generally be recognized by double curly-braces, such as {{order-number}}.

Node using markup to display form data

Markup can pull values from a few different places, but is used most commonly with form data. In addition to displaying the value of form data to the user, markup can be used with Actions nodes in a wide variety of ways. By combining form data, actions nodes, and markup, you can do things like:

  • Ask the user to provide their email address, include that address in your internal transcript, and send a transcript email to the user with follow-up instructions.
  • Have the user provide an order number, check the status of the order, and display it to the user.
  • Suggest a replacement part or accessory to the user and allow them to immediately add it to a Shopify cart.
  • Much, much more.

For specifics of how to write and work with markup, see Markup expressions and operators.

Last updated on 10/18/2022
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