Mavenoid help center

Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard
  • Release notes

›Learn more

Get started

  • Intro to flows
  • Tutorial - Create a flow for live support
  • Tutorial - Create a flow for troubleshooting

Learn more

  • Understand the types of nodes
  • Working with symptoms and solutions
  • Working with backtracks and choice lists
  • Understand escalation
  • Understand search
  • Understand canvas notes
  • Understand form data
  • Understand flow components
  • Understand flow suggestions
  • Best practices for writing flows

How-to guides

  • Embed files
  • Receive conversation transcript emails
  • View version history
  • Set a product image
  • Add canvas notes
  • Create and embed flow components
  • Configure flow suggestions
  • View and manage flow suggestions
  • Export, import, and copy flows
  • Set flow visibility
  • Manage flow translations
  • Create a live support node

Reference

  • Live support settings
  • Glossary of terms
  • Legacy documentation

Understand canvas notes

Flows can become large and complex and may need to be updated by people other than their original creator. To help ensure that flows stay readable, it's possible to add notes to a flow's canvas. These do not affect the behavior of the flow in the assistant but will be available to read by anyone editing the flow.

Canvas notes can only contain text, but any URLs will automatically be turned into clickable links.

For details on creating and editing canvas notes, see Add canvas notes.

Last updated on 4/8/2021
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