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›How-to guides

Get started

  • Intro to flows
  • Tutorial - Create a flow for live support
  • Tutorial - Create a flow for troubleshooting
  • Tutorial - Create a flow for FAQs

Learn more

  • Understand the types of nodes
  • Working with symptoms and solutions
  • Working with backtracks and choice lists
  • Understand potential solutions
  • Understand escalation
  • Understand search
  • Understand step-by-step guides
  • Understand canvas notes
  • Understand form data
  • Understand markup
  • Understand secrets
  • Understand flow components
  • Understand conditions
  • Understand translations
  • Understand flow feedback
  • Best practices for writing flows

How-to guides

  • Preview nodes and flows
  • Embed images and files
  • Embed videos
  • Receive conversation transcript emails
  • Set a flow image
  • Work with step-by-step guides
  • Add canvas notes
  • Copy and paste nodes
  • Create and embed flow components
  • Work with conditions
  • Configure flow feedback
  • View and manage flow feedback
  • Export, import, and copy flows
  • Set flow visibility
  • Manage translations
  • Create a live support node
  • Create an external API node
  • Start the user on different nodes based on the embedding page
  • Dynamically populate a choice list form field

Reference

  • Text formatting
  • Live support settings
  • Actions settings
  • External API settings
  • Form field types
  • Reserved form data
  • Markup expressions and operators
  • Supported languages
  • Glossary of terms

Embed images and files

For embedding videos, see Embed videos.

Embed an image

Images can be displayed directly to users in the assistant.

From a file

The maximum uploadable file size is 500 MB.

You can drag-and-drop images directly onto node descriptions.

  1. Click the node to open its edit panel.
  2. Drag your image file onto the description section.
  3. Markdown is automatically added to the node description to embed the image.

Uploaded image markdown

Alternately, you can upload a file from anywhere in your filesystem.

  1. Click the node to open its edit panel.
  2. In the description section, click the paperclip button in the toolbar.

Paperclip toolbar button

  1. Either drag an image onto the dialog or click the "Upload file" link to navigate your file system and select the image.

Upload dialog

  1. Zoom and crop the image as desired.

Zoom and crop image

  1. Click the "Upload" button.
  2. Markdown is automatically added to the node description to embed the image.

Uploaded image markdown

Once uploaded using one of these methods, you can preview the node to confirm how the image will look to users.

Image preview

From a URL

When embedding an image via URL, the image is not uploaded to Mavenoid's servers. If the image is changed or removed, this change will immediately apply to your flow as well. We recommend only embedding images that you control.

  1. Click the node to open its edit panel.
  2. In the description section, add markdown to reference the image. Image markdown looks like this:
![alt-text](image-url)

The URL of the image should go in the parentheses, while any desired alt text for the image should go in the square brackets.

Image markdown

  1. You can preview the node to confirm how the image will look to users.

Image preview

Link to a file

Other files can not be displayed directly in the assistant, but can be linked to.

When linking to an external resource, the file is not uploaded to Mavenoid's servers. We recommend only linking to resources that you control.

  1. Click the node to open its edit panel.
  2. In the description section, add markdown to link to the desired resource. Link markdown looks like this:
[Link name](url-to-link)

The URL to which you are linking should go in the parentheses, while the text you wish to display to users should go in the square brackets.

PDF link markdown

  1. You can preview the node to confirm how the link will look to users.

Link preview

Last updated on 1/17/2023
← Preview nodes and flowsEmbed videos →
  • Embed an image
    • From a file
    • From a URL
  • Link to a file
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