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Mavenoid help center

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  • Flows
  • Agent dashboard

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Get started

  • Intro to flows
  • Tutorial - Create a flow for live support
  • Tutorial - Create a flow for troubleshooting
  • Tutorial - Create a flow for FAQs

Learn more

  • Understand the types of nodes
  • Working with symptoms and solutions
  • Working with backtracks and choice lists
  • Understand potential solutions
  • Understand escalation
  • Understand search
  • Understand step-by-step guides
  • Understand canvas notes
  • Understand form data
  • Understand markup
  • Understand secrets
  • Understand flow components
  • Understand conditions
  • Understand translations
  • Understand flow feedback
  • Best practices for writing flows

How-to guides

  • Preview nodes and flows
  • Embed images and files
  • Embed videos
  • Receive conversation transcript emails
  • Set a flow image
  • Work with step-by-step guides
  • Add canvas notes
  • Copy and paste nodes
  • Create and embed flow components
  • Work with conditions
  • Configure flow feedback
  • View and manage flow feedback
  • Export, import, and copy flows
  • Set flow visibility
  • Manage translations
  • Create a live support node
  • Create an external API node
  • Start the user on different nodes based on the embedding page
  • Dynamically populate a choice list form field

Reference

  • Text formatting
  • Live support settings
  • Actions settings
  • External API settings
  • Form field types
  • Reserved form data
  • Markup expressions and operators
  • Supported languages
  • Glossary of terms

Understand step-by-step guides

In some cases, you may need to guide users through a multiple-step process. The assistant can do this by using step-by-step guides.

Step-by-step guide preview

Guides can be included in symptom, solution, question, and message nodes. When the user encounters one, the assistant will display each step separately and allow the user to move forward and back through the steps as needed.

Guides can also be edited as flow components if branching logic is needed (for example, if the steps differ slightly based on the user's device model) or if you simply prefer editing the guide as a set of nodes on a canvas.

Guides can be reused in different nodes or flows as appropriate, but note that unlike other flow components guides can only be included on nodes and cannot be added to a flow as a standalone node. They do not appear in the canvas add menu's Component list.

See Work with step-by-step guides for details on creating and using step-by-step guides in the assistant builder.

Last updated on 5/10/2021
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