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›How-to guides

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  • Intro to administration
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  • Understand organisations
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  • Understand preanswered key/values
  • Understand analytics
  • Understand help desk integration
  • Understand SSO integration

How-to guides

  • Create an account
  • Change your password
  • Contact support
  • Manage your team
  • Manage agent groups
  • Customize the assistant's appearance
  • Add the assistant to your website
  • Add the assistant to your mobile app
  • Add the assistant to your emails
  • Open or close the assistant with a link, button, or JavaScript
  • Work with deep links
  • Work with preanswered key/values
  • Manage saved replies for use in live support
  • Integrate with Zendesk
  • Allow Mavenoid resources in your site's content security policy (CSP)
  • Troubleshoot missing images

Reference

  • Accessibility and compliance overview
  • Roles and permissions
  • Assistant embed API
  • Assistant link parameters
  • Analytics definitions
  • Glossary of terms

Troubleshoot missing images

If images that are embedded in flows or sent in live chat are not being displayed, here's what to check.

Content security policy (CSP)

If the assistant is embedded in a website with a restrictive content security policy (CSP) that does not allow fetching image or media resources from mavenoidfiles.com, those resources will not display properly in the assistant.

For details on how to check for and resolve this issue, see Allow Mavenoid resources in your site's content security policy (CSP).

Network restrictions

If you are using a network, VPN, or firewall that prevents accessing mavenoidfiles.com, then images will not be displayed in the assistant or in live chat.

To test this, visit https://mavenoidfiles.com directly in its own tab. If it's not blocked, you'll see a mostly-blank page simply reading "File not found". If it is blocked, you will see an error message with more detailed information.

To resolve this issue, you will need to work with your network or systems administrator to unblock mavenoidfiles.com.

Last updated on 4/7/2023
← Allow Mavenoid resources in your site's content security policy (CSP)Accessibility and compliance overview →
  • Content security policy (CSP)
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