Understand the assistant

The assistant is the interface that guides users through troubleshooting and other workflows. It is generally embedded in a product's support site in a similar manner to support chat bubbles. Opening it allows a user to start a conversation and seek a resolution for any support request they have. The questions, solutions, and other content presented by the assistant are determined by a flow.

You can customize the assistant's color theme and add it to your website or mobile app. The assistant will not slow down your website as it is loaded asynchronously after your page's other content.

The assistant's code is downloaded compressed to 140 kb and decompresses to 500 kb in memory.