Mavenoid help center

Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard

›Learn more

Get started

  • Intro to administration
  • Tutorial - Quick start

Learn more

  • Understand organisations
  • Understand the assistant
  • Understand deep links
  • Understand preanswered key/values
  • Understand analytics
  • Understand help desk integration
  • Understand SSO integration

How-to guides

  • Create an account
  • Change your password
  • Contact support
  • Manage your team
  • Manage agent groups
  • Customize the assistant's appearance
  • Add the assistant to your website
  • Add the assistant to your mobile app
  • Add the assistant to your emails
  • Work with deep links
  • Work with preanswered key/values
  • Manage saved replies for use in live support
  • Integrate with Zendesk
  • Allow Mavenoid resources in your site's content security policy (CSP)

Reference

  • Roles and permissions
  • Assistant embed API
  • Assistant link parameters
  • Glossary of terms

Understand the assistant

"Style assistant" screen

The assistant is the interface that guides users through troubleshooting and other workflows. It is generally embedded in a product's support site in a similar manner to support chat bubbles. Opening it allows a user to start a conversation and seek a resolution for any support request they have. The questions, solutions, and other content presented by the assistant are determined by a flow.

You can customize the assistant's color theme and add it to your website or mobile app. The assistant will not slow down your website as it is loaded asynchronously after your page's other content.

The assistant's code is downloaded compressed to 140 kb and decompresses to 500 kb in memory.

Last updated on 10/13/2021
← Understand organisationsUnderstand deep links →
Help center
AdminFlowsAgent dashboard
Product
Self-serviceLive supportWhy Mavenoid?PricingGet a demoTry it free
Learn
Customer storiesBlogWebinarsHelp centerROI calculator
Company
About usCareersPressContact us
© Mavenoid AB 2023 • Privacy policy