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Get started

  • Intro to administration
  • Tutorial - Quick start

Learn more

  • Understand organisations
  • Understand the assistant
  • Understand analytics
  • Understand help desk integration
  • Understand SSO integration

How-to guides

  • Create an account
  • Change your password
  • Contact support
  • Manage your team
  • Manage agent groups
  • Customize the assistant's appearance
  • Add the assistant to your website
  • Add the assistant to your mobile app
  • Manage saved replies for use in live support
  • Integrate with Zendesk
  • Allow Mavenoid resources in your site's content security policy

Reference

  • Glossary of terms

Understand the assistant

"Style assistant" screen

The assistant is the interface that guides users through troubleshooting and other workflows. It is generally embedded in a product's support site in a similar manner to support chat bubbles. Opening it allows a user to start a conversation and seek a resolution for any support request they have. The questions, solutions, and other content presented by the assistant are determined by a flow.

You can customize the assistant's color theme and embed it in your website.

Last updated on 3/26/2021
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