Roles and permissions · Mavenoid help center

Users may have one or more roles, each of which confers a number of permissions.

Consumer

The consumer role is for users who will only be interacting with your product assistant as an end user.

Consumers can:

The technician role is for users who will be accessing your flow content either through the product assistant or through Mavenoid Copilot.

Technicians have all the permissions of consumers, and additionally can:

The live support agent role is for users who will be using the agent dashboard to provide live support to your customers.

Technicians have all the permissions of consumers and technicians, and additionally can:

The live support supervisor role is for users who will be managing your live support team.

Live support supervisors have all the permissions of consumers, technicians, and live support agents, and additionally can:

Manage users by inviting new users and granting or revoking the live support agent role
Adjust agent preferences in your organization's live support settings

The reviewer role is for users who will be reviewing flows and providing feedback.

Reviewers have all the permissions of consumers and technicians, and additionally can:

The translator role is for users who will manage translations of flow content into other languages.

Translators have all the permissions of consumers, technicians, and reviewers, and additionally can:

The contributor role is for users who will contribute to the creation and maintenance of flows.

Contributors have all the permissions of consumers, technicians, reviewers, and translators, and additionally can:

The publisher role is for users who will be responsible for creating and maintaining flows.

Publishers have all the permissions of consumers, technicians, reviewers, translators, and contributors, and additionally can:

The analyst role is for users who will be investigating your analytics.

Analysts have all the permissions of consumers and technicians, and additionally can:

The admin role is for users who will be administering your Mavenoid organization, team, and settings.

Admins have all the permissions of all the above-listed roles, and additionally can:

Manage users by inviting new users, granting or revoking any roles, and removing users