Mavenoid help center

Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard

›Reference

Get started

  • Intro to administration
  • Tutorial - Quick start

Learn more

  • Understand organisations
  • Understand the assistant
  • Understand deep links
  • Understand preanswered key/values
  • Understand analytics
  • Understand help desk integration
  • Understand SSO integration

How-to guides

  • Create an account
  • Change your password
  • Contact support
  • Manage your team
  • Manage agent groups
  • Customize the assistant's appearance
  • Add the assistant to your website
  • Add the assistant to your mobile app
  • Add the assistant to your emails
  • Work with deep links
  • Work with preanswered key/values
  • Manage saved replies for use in live support
  • Integrate with Zendesk
  • Allow Mavenoid resources in your site's content security policy (CSP)

Reference

  • Roles and permissions
  • Assistant embed API
  • Assistant link parameters
  • Glossary of terms

Glossary of terms

This is a glossary of core terms relevant to administering your Mavenoid integration.

Assistant

The interface that guides users through troubleshooting and other workflows. It is generally embedded in a product's support site in a similar manner to support chat bubbles or widgets.

See Customize the assistant's appearance and Add the assistant to your website for information on configuring your assistant.

Organisation

The wrapper that contains all your flows, team members, and configuration settings.

See Understand organisations for more.

Team

The group of people with access to your organisation. Depending on their associated permissions, these may be Mavenoid admins, flow editors, support agents, or end users.

See Manage your team for more.

Last updated on 10/23/2020
← Assistant link parameters
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