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  • Work with preanswered key/values
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Reference

  • Accessibility and compliance overview
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  • Glossary of terms

Work with preanswered key/values

Preanswered key/values allow you to share a flow with some questions already answered. See Understand preanswered key/values for more information.

Set up the key/values in the flow

  1. Select the question node which you'd like to make preanswerable.
  2. Click the menu icon next to an answer you'd like to make preanswerable.

Answer menu icon

  1. Select "Add Answer key/values".

Answer menu options

  1. Specify a key for this answer. This should be a short, descriptive, unique identifier for the question being asked.
  2. Specify a value for this answer. This should be a short, descriptive, unique identifier for this specific answer.

Answer with key and value

  1. If multiple values should map to the same answer, click "Add Key/Value" and specify another pair.

Answer with multiple key and value pairs

  1. Repeat steps 2-6 for any other answers you'd like to make preanswerable.

All answers have key/values

Specify the preanswered key/values in the shared link

  1. For each question you'd like to preanswer, gather the key and value with the answer you want to provide.

Answer with key and value

  1. Form the list of key/value pairs into a list of maps, structured like this:
[{"key":"range","value":"a100"},{"key":"model","value":"a152"}]
  1. For best compatibility with different browsers, URL encode the list of maps. The result should look something like this:
%5B%7B%22key%22%3A%22range%22%2C%22value%22%3A%22a100%22%7D%2C%7B%22key%22%3A%22model%22%2C%22value%22%3A%22a152%22%7D%5D
  1. Get your shareable link to the flow. It should look something like this:
https://app.mavenoid.com/org/YOUR-ORG-NAME/product/1234567/s/new?authtoken=ab12cd34ef56ab12cd34
  1. Add the list of maps list to the link as an additional GET parameter called preansweredKeyValues. It should look something like this:
https://app.mavenoid.com/org/YOUR-ORG-NAME/product/1234567/s/new?authtoken=ab12cd34ef56ab12cd34&preansweredKeyValues=[{"key":"range","value":"a100"},{"key":"model","value":"a152"}]

Or if you URL encoded it, like this:

https://app.mavenoid.com/org/YOUR-ORG-NAME/product/1234567/s/new?authtoken=ab12cd34ef56ab12cd34&preansweredKeyValues=%5B%7B%22key%22%3A%22range%22%2C%22value%22%3A%22a100%22%7D%2C%7B%22key%22%3A%22model%22%2C%22value%22%3A%22a152%22%7D%5D
  1. Share the link.

Conversations started from this link will have the corresponding questions automatically answered when the user reaches them, without the user needing to select an answer in the assistant.

Last updated on 2/2/2022
← Work with deep linksManage saved replies for use in live support →
  • Set up the key/values in the flow
  • Specify the preanswered key/values in the shared link
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