Mavenoid help center

Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard

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Get started

  • Intro to administration
  • Tutorial - Quick start

Learn more

  • Understand organisations
  • Understand the assistant
  • Understand deep links
  • Understand preanswered key/values
  • Understand analytics
  • Understand help desk integration
  • Understand SSO integration

How-to guides

  • Create an account
  • Change your password
  • Contact support
  • Manage your team
  • Manage agent groups
  • Customize the assistant's appearance
  • Add the assistant to your website
  • Add the assistant to your mobile app
  • Add the assistant to your emails
  • Work with deep links
  • Work with preanswered key/values
  • Manage saved replies for use in live support
  • Integrate with Zendesk
  • Allow Mavenoid resources in your site's content security policy (CSP)

Reference

  • Roles and permissions
  • Assistant embed API
  • Assistant link parameters
  • Glossary of terms

Understand analytics

Analytics

Mavenoid provides a number of metrics to give you a sense of how people are using your assistant. Track conversations over time for each flow, find out what kinds of workflows are succeeding and which may need some fine-tuning, and see how customers rate the experience.

Access your analytics by clicking the hamburger menu in the top left and clicking "Analytics."

Last updated on 3/26/2021
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