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  • Flows
  • Agent dashboard

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Get started

  • Intro to administration
  • Tutorial - Quick start

Learn more

  • Understand organisations
  • Understand the assistant
  • Understand deep links
  • Understand preanswered key/values
  • Understand analytics
  • Understand help desk integration
  • Understand SSO integration

How-to guides

  • Create an account
  • Change your password
  • Contact support
  • Manage your team
  • Manage agent groups
  • Customize the assistant's appearance
  • Add the assistant to your website
  • Add the assistant to your mobile app
  • Add the assistant to your emails
  • Open or close the assistant with a link, button, or JavaScript
  • Work with deep links
  • Work with preanswered key/values
  • Manage saved replies for use in live support
  • Integrate with Zendesk
  • Allow Mavenoid resources in your site's content security policy (CSP)
  • Troubleshoot missing images

Reference

  • Accessibility and compliance overview
  • Roles and permissions
  • Assistant embed API
  • Assistant link parameters
  • Analytics definitions
  • Glossary of terms

Understand analytics

Analytics

Mavenoid provides a number of metrics to give you a sense of how people are using your assistant. Track conversations over time for each flow, find out what kinds of workflows are succeeding and which may need some fine-tuning, and see how customers rate the experience.

Data for live support chats is updated daily at or shortly after 1:30 AM GMT. Other data is updated hourly. All displayed times are GMT.

Access your analytics by clicking the hamburger menu in the top left and clicking "Analytics." For definitions of the individual metrics used, see Analytics definitions.

Last updated on 9/5/2023
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