Understand analytics

Mavenoid provides a number of metrics to give you a sense of how people are using your assistant. Track conversations over time for each flow, find out what kinds of workflows are succeeding and which may need some fine-tuning, and see how customers rate the experience.

Data for live support chats is updated daily at or shortly after 1:30 AM GMT. Other data is updated hourly. All displayed times are GMT.

Access your analytics by clicking the hamburger menu in the top left and clicking "Analytics." For definitions of the individual metrics used, see Analytics definitions.