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  • Agent dashboard

›How-to guides

Get started

  • Intro to administration
  • Tutorial - Quick start

Learn more

  • Understand organisations
  • Understand the assistant
  • Understand deep links
  • Understand preanswered key/values
  • Understand analytics
  • Understand help desk integration
  • Understand SSO integration

How-to guides

  • Create an account
  • Change your password
  • Contact support
  • Manage your team
  • Manage agent groups
  • Customize the assistant's appearance
  • Add the assistant to your website
  • Add the assistant to your mobile app
  • Add the assistant to your emails
  • Work with deep links
  • Work with preanswered key/values
  • Manage saved replies for use in live support
  • Integrate with Zendesk
  • Allow Mavenoid resources in your site's content security policy (CSP)

Reference

  • Roles and permissions
  • Assistant embed API
  • Assistant link parameters
  • Glossary of terms

Customize the assistant's appearance

  1. Navigate to Settings by clicking the hamburger menu in the top left and selecting "Settings".
  2. Under "Assistant", select "Appearance".
  3. This will take you to the assistant appearance page. The settings are on the left side and a preview of the assistant is on the right.

Assistant appearance screen

  1. Under "Preview", you can click between "Question card" and "Solution card" to change which preview is displayed.
  2. To use a predefined color theme, under "Assistant appearance" click "Select a theme" and then click the desired theme.
  3. To instead specify individual colors, under "Assistant appearance" click "Select colors". This will allow you to specify the colors used by the assistant.

Select colors screen

  1. For each color, specify the desired hex code. The preview will update with any change you make.
  2. When you are satisfied with your assistant's appearance, click "SAVE".
Last updated on 2/26/2021
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