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  • Agent dashboard

›How-to guides

Get started

  • Intro to administration
  • Tutorial - Quick start

Learn more

  • Understand organisations
  • Understand the assistant
  • Understand deep links
  • Understand preanswered key/values
  • Understand analytics
  • Understand help desk integration
  • Understand SSO integration

How-to guides

  • Create an account
  • Change your password
  • Contact support
  • Manage your team
  • Manage agent groups
  • Customize the assistant's appearance
  • Add the assistant to your website
  • Add the assistant to your mobile app
  • Add the assistant to your emails
  • Work with deep links
  • Work with preanswered key/values
  • Manage saved replies for use in live support
  • Integrate with Zendesk
  • Allow Mavenoid resources in your site's content security policy (CSP)

Reference

  • Roles and permissions
  • Assistant embed API
  • Assistant link parameters
  • Glossary of terms

Integrate with Zendesk

Mavenoid can integrate with Zendesk to keep all your information in one place. For more details on why you might do this, see Understand help desk integration.

  1. Click the hamburger menu in the top left.
  2. Select Settings at the bottom of the menu.
  3. Under Organization, click Integrations.

Integrations screen

  1. Click "Connect" on the Zendesk integration.

Choose integration

  1. Enter the subdomain for your Zendesk Help Center or Web portal.

Choose subdomain

  1. Click "Next".

Subdomain chosen

  1. Enter your Zendesk account username and password. These will not be stored with Mavenoid and are only used to authorize the connection.
  2. Click "Next".
  3. If your details were entered correctly, your Zendesk integration will now be connected.

Zendesk connected

Last updated on 3/26/2021
← Manage saved replies for use in live supportAllow Mavenoid resources in your site's content security policy (CSP) →
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