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›How-to guides

Get started

  • Intro to administration
  • Tutorial - Quick start

Learn more

  • Understand organisations
  • Understand the assistant
  • Understand deep links
  • Understand preanswered key/values
  • Understand analytics
  • Understand help desk integration
  • Understand SSO integration

How-to guides

  • Create an account
  • Change your password
  • Contact support
  • Manage your team
  • Manage agent groups
  • Customize the assistant's appearance
  • Add the assistant to your website
  • Add the assistant to your mobile app
  • Add the assistant to your emails
  • Work with deep links
  • Work with preanswered key/values
  • Manage saved replies for use in live support
  • Integrate with Zendesk
  • Allow Mavenoid resources in your site's content security policy (CSP)

Reference

  • Roles and permissions
  • Assistant embed API
  • Assistant link parameters
  • Glossary of terms

Manage saved replies for use in live support

Create a new saved reply

  1. Navigate to Settings by clicking the hamburger menu in the top left and selecting "Settings".
  2. Under "Live support", select "Saved replies".

Saved replies screen

  1. Click the "+ New reply" button to bring up the "Create saved reply" dialog.

Create saved reply dialog

  1. In the "Name" field, enter a short descriptive name for the reply.
  2. In the "Message content" field, enter the full text of the reply.

Create saved reply dialog

  1. Click CREATE. Your saved reply is created and available for use during live support as described in Use saved replies.

Saved replies screen

Edit an existing saved reply

  1. Navigate to Settings by clicking the hamburger menu in the top left and selecting "Settings".
  2. Under "Live support", select "Saved replies".

Saved replies screen

  1. Click on the saved reply you want to edit to bring up the "Edit saved reply" dialog.

Edit saved reply dialog

  1. Make your changes to the name or message content.
  2. Click SAVE. Your saved reply is updated and available for use during live support as described in Use saved replies.

Delete an existing saved reply

  1. Navigate to Settings by clicking the hamburger menu in the top left and selecting "Settings".
  2. Under "Live support", select "Saved replies".

Saved replies screen

  1. Click the kebab icon to the right of the saved reply you wish to delete.
  2. Select "Delete".

Delete option highlighted

  1. The saved reply is deleted.

Saved replies screen

Last updated on 3/26/2021
← Work with preanswered key/valuesIntegrate with Zendesk →
  • Create a new saved reply
  • Edit an existing saved reply
  • Delete an existing saved reply
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