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Mavenoid help center

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›How-to guides

Get started

  • Intro to administration
  • Tutorial - Quick start

Learn more

  • Understand organisations
  • Understand the assistant
  • Understand deep links
  • Understand preanswered key/values
  • Understand analytics
  • Understand help desk integration
  • Understand SSO integration

How-to guides

  • Create an account
  • Change your password
  • Contact support
  • Manage your team
  • Manage agent groups
  • Customize the assistant's appearance
  • Add the assistant to your website
  • Add the assistant to your mobile app
  • Add the assistant to your emails
  • Open or close the assistant with a link, button, or JavaScript
  • Work with deep links
  • Work with preanswered key/values
  • Manage saved replies for use in live support
  • Integrate with Zendesk
  • Allow Mavenoid resources in your site's content security policy (CSP)
  • Troubleshoot missing images

Reference

  • Accessibility and compliance overview
  • Roles and permissions
  • Assistant embed API
  • Assistant link parameters
  • Glossary of terms

Create an account

Note: This process is only for creating a brand-new team. To join an existing team that's already on Mavenoid, get a member of that team to send you an invitation and follow the instructions in the email you receive.

  1. Go to the sign up page at https://app.mavenoid.com/signup.

Sign up page

  1. Enter your details and click "NEXT".

Be sure to use a valid email so you can receive and use your account activation link.

  1. Name your team and click "CREATE ACCOUNT". (Most likely, you'll want to use the name of your company or department.)

Prompt to name organisation

  1. You will receive an email from Mavenoid at the address you provided. Open it and click the "CONFIRM MY ACCOUNT" button.
  2. This will take you to the login page where you can log in with the email and password you specified.

Login page

  1. From now on you can return to the login page at https://app.mavenoid.com/login to log in with your email and password.

Now that you have an account, you can get up and running right away with Tutorial - Quick start.

Last updated on 11/30/2020
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