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  • Work with deep links
  • Work with preanswered key/values
  • Manage saved replies for use in live support
  • Integrate with Zendesk
  • Allow Mavenoid resources in your site's content security policy (CSP)

Reference

  • Accessibility and compliance overview
  • Roles and permissions
  • Assistant embed API
  • Assistant link parameters
  • Glossary of terms

Work with deep links

Deep links allow you to open the assistant to a specific node in a flow. For more information, see Understand deep links.

Get a node's deep link

Note: You can only copy deep links for flows that are published. If the flow is not yet published, you will need to do so.

Note: Not every node type can be used for a deep link. In general, only nodes that display something to the user can be used.

  1. Right-click the node and select "Copy deep link".

Copying a deep link

  1. The node's deep link is copied to your system clipboard.

Use a deep link in a shared link

The deep link can be added to a shared link to a specific flow by adding it as the GET variable deepLink. The resulting URL should look something like this:

https://app.mavenoid.com/org/YOUR-ORG-NAME/product/1234567/s/new?authtoken=ab12cd34ef56ab12cd34&deepLink=eyJhbGciOiJIUzI1NiJ9.eyJpZCI6IjV1d3JsaXpkcW8xcXRtcXAifQ.1OCaonozvmQ68TskfBE0B5ykiKRzoASnQCiYV0i3YhY

If the flow contains the matching node, new conversations started using this link should begin at the matching node.

Last updated on 2/2/2022
← Add the assistant to your emailsWork with preanswered key/values →
  • Get a node's deep link
  • Use a deep link in a shared link
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