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Get started

  • Intro to administration
  • Tutorial - Quick start

Learn more

  • Understand organisations
  • Understand the assistant
  • Understand help desk integration
  • Understand SSO integration

How-to guides

  • Create an account
  • Change your password
  • Contact support
  • Manage your team
  • Customize the assistant's appearance
  • Add the assistant to your website
  • Add the assistant to your mobile app
  • Manage saved replies for use in live support
  • Allow Mavenoid resources in your site's content security policy

Reference

  • Glossary of terms

Tutorial - Quick start

This tutorial will step you through setting up your team, creating a simple default flow, and adding the Mavenoid assistant to your website. It is expected to take less than ten minutes.

You will need:

  • An account. If you don't have one yet, you can sign up easily - see Create an account.

Set up your team

If you don't need to give anyone else access to your Mavenoid integration yet, you can skip this step. Otherwise, follow this process to invite new team members.

  1. Navigate to Settings by clicking the hamburger menu in the top left and selecting "Settings".
  2. Under "Organization", select "Manage team".

Manage team screen

  1. Click the "INVITE PEOPLE" button in the top right. This will open the "Invite people" dialog.

Invite people dialog

  1. Enter as many emails as desired, either one per line or separated with commas.
  2. If the people you're inviting should be able to invite people themselves, check the "Can invite people" box.
  3. If the people you're inviting should be able to modify your organisation's flows, check the "Can modify flows" box.
  4. If the people you're inviting should be able to support users in the agent dashboard, check the "Can use agent dashboard" box.
  5. Click the "Send invitations" button in the bottom right.
  6. Invitation emails will be sent to the listed email addresses. These emails contain a "SIGN UP" button the users can click to set up their account and join your organisation.

See Manage your team for more information on managing your team members and permissions.

Create a flow

Flows control the assistant and determine what questions and suggestions are provided to the end user. To be able to use the assistant, you'll need to have at least one flow.

  1. Navigate to the assistant builder by clicking the hamburger menu in the top left and selecting "Assistant builder".
  2. Click the "CREATE A FLOW" button in the top right.

Flows list displaying "CREATE A FLOW" button

  1. Select the "Live support" template.

Flow template dialog with "Live support" selected

  1. Click "CREATE FLOW". This will create a new flow in your organization based on the "Live support" template and open it for editing.

Flow editor showing live support flowchart

  1. Click the gear icon in the top right toolbar to open the flow settings panel.

Flow settings panel

  1. Specify a relevant name such as "Live support".
  2. Click the "PUBLISH" button in the top right toolbar to publish your new flow.

You now have a simple flow that goes directly to live support. Flows are powerful and you can create additional and more complex ones, but that is beyond the scope of this tutorial. See Intro to flows for more information.

Configure the assistant

Now that you have a flow, you can add the Mavenoid assistant to your website so that your users can access it. You can also customize the assistant's color scheme to better fit your website and branding.

Style the assistant

  1. Navigate to Settings by clicking the hamburger menu in the top left and selecting "Settings".
  2. Under "Assistant", select "Appearance".
  3. This will take you to the assistant appearance page. The settings are on the left side and a preview of the assistant is on the right.

Assistant appearance screen

  1. Under "Preview", you can click between "Question card" and "Solution card" to change which preview is displayed.
  2. To use a predefined color theme, under "Assistant appearance" click "Select a theme" and then click the desired theme.
  3. To instead specify individual colors, under "Assistant appearance" click "Select colors". This will allow you to specify the colors used by the assistant.

Select colors screen

  1. For each color, specify the desired hex code. The preview will update with any change you make.
  2. When you are satisfied with your assistant's appearance, click "SAVE".

Embed the assistant

Now you can add the assistant to your website.

  1. Navigate to Settings by clicking the hamburger menu in the top left and selecting "Settings".
  2. Under "Assistant", select "Embed and share".

Embed & share screen

  1. Copy the displayed code and include it before the </body> tag on every page on which you want the assistant to appear.
  2. Once you've added the code and published it, open your website and reload the page if necessary. The assistant button should appear in the bottom right corner.

Note that if your website is using a content security policy to control the loading of external resources, you may need to allow some additional domains to enable the Mavenoid assistant to work. See Allow Mavenoid resources in your site's content security policy for details.

Next steps

You are now set up with an assistant with a simple flow. To learn more advanced techniques for building and improving flows, head to the flows section. To learn how to use Mavenoid's agent dashboard to provide live support, head to the agent dashboard section or jump right in to Tutorial - Your first live chat.

Last updated on 2/26/2021
← Intro to administrationUnderstand organisations →
  • Set up your team
  • Create a flow
  • Configure the assistant
    • Style the assistant
    • Embed the assistant
  • Next steps
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