Help for Live Support

Live chat allows support agents to support end users via real-time text chat. It has many features to help make the process faster and easier for both sides.

• Any information provided by the user as part of self-guided troubleshooting before connecting to a support agent is provided to the support agent, meaning there is no need to repeat any questions or tests.

• The support agent has access to saved replies for common questions or suggestions.

• Both the support agent and the end user can easily share images and other files and the support agent can draw on shared images.

• The conversation transcript is automatically saved for later review and the support agent can freely add notes to this record.

• Auto-translation features empowers support agents to communicate and resolve queries for customers, no matter which language