Help for Live Support

In-line translations are a powerful tool that can help your support teams cater to customers in various languages, regardless of the language proficiency of your agents.

How does it work?

When a customer uses the Mavenoid Assistant, they can choose their preferred language. If the customer needs to escalate to live support, the agent receives a notification about the customer's language preference and has the option to auto-translate the conversation.

Once this is confirmed, the customer is informed in the assistant that the conversation is being translated and the languages involved.

The agent has the flexibility to change the language at any point during the conversation for both themselves and the customer.

Both the agent and the customer will receive all messages in their chosen language. Additionally, they will have the option to view the original message sent. This ensures clear and effective communication, enhancing the customer support experience.