This guide explains how to sync PHPKB articles with Mavenoid using the KB API.

Note: Mavenoid offers multiple ways to utilize Freshdesk articles - contact your Mavenoid representative to determine the best setup.

Key Considerations Before Consulting Your Mavenoid Representative

• API Server Settings:

  • Enable API: This checkbox must be marked.

  • Verify API Key?: If you have this checkbox marked, an API key must be generated. Refer to the section "How to generate an API Key?" in PHPKB API Reference Guide.

  • Secure API Connection: For increased security, it's recommended to have this checkbox marked, but it's not required.

• Authentification: Your API server settings must have the checkbox "Enable API" checked. If you have the "Verify API Key?" checkbox marked, an API Key must be generated.

• Authentification: An API Key is required to access the articles.

• Categories: Decide which categories you'd like to sync with Mavenoid.

• Types: Decide which type of articles you'd like to sync with Mavenoid; Public, Internal, or Private articles.

• Language Support: Confirm which languages, if your help center is multilingual, should be synced with Mavenoid.

For further assistance, reach out to your Mavenoid representative.