Refer to Integrate Mavenoid with HubSpot if you haven't added the HubSpot API token as a secret in Mavenoid.

Configure the Integration

1. Search for Contacts
   Use the POST /crm/v3/objects/contacts/search endpoint to check if the customer already has a contact in HubSpot. If a contact exists, save the contact ID, as it will be needed to associate the ticket with that contact.

2. Create a Contact
   If the customer doesn't have an existing contact, use the POST /crm/v3/objects/contacts endpoint to create one.

3. Create Ticket
   Use the POST /crm/v3/objects/tickets endpoint to create a ticket for the contact. To link the ticket with the contact, add the following associations data to the request:

"associations": [
  {
    "to": {
      "id": {{CONTACT_ID}}
    },
    "types": [
      {
        "associationCategory": "HUBSPOT_DEFINED",
        "associationTypeId": 16
      }
    ]
  }
]

The associationTypeId of "16" represents the "Ticket to Contact" link. For more details, see HubSpot's article CRM Associations API Overview.

Resources

• HubSpot Contacts API

• HubSpot Tickets API