This guide explains how to integrate Mavenoid with Amazon Connect using Amazon Connect Cases API.

Requirements

• Admin Access To Mavenoid: If you do not have admin permissions, contact your Mavenoid representative.

Configure the Integration

Use the Call External API action to configure the integration.

1. Check for Existing Customer:
   To check if the customer exists, use the GetCustomerProfile API.

2. Create Customer:
   If the customer does not exist, create a customer using the CreateCustomerProfile API.

3. Creating Case:
   To create a case for the customer, use the CreateCase API.