Dynamic Help Center

Yes! The Dynamic Help Center uses cookies to enhance user experience. While most cookies are essential for the Help Center’s operation, others are used for analytics and require user consent in the EU under GDPR regulations.

To manage this consent, we recommend using a consent management tool, such as Cookiebot or Onetrust, for non-essential cookies- you more than likely have one already in use on your storefront.

To set this up, go to the Advanced section under Customization in your Help Center. Use the Custom JavaScript URL field to load a JavaScript file. Follow your consent tools instructions for creating the script, as this varies from tool to tool.

Once you have verified the script is loading, you can now start notifying the help center about the user’s consent.

This can be done through the mavenoid Object which is attached to the window. It has the push function. This function takes an object as the parameter with the following structure:

  event: "consent-change",
  consent: {
    preferences: boolean
    statistics: boolean
    marketing: boolean
  }
} 

Example (using Cookiebot):

tag.src = "https://consent.cookiebot.com/uc.js";
tag.id = "Cookiebot";
tag.setAttribute("data-cbid", "00000000-0000-0000-0000-00000000000");
tag.setAttribute("data-blockingmode", "auto");
tag.type = "text/javascript";
document.head.prepend(tag);



window.addEventListener("CookiebotOnConsentReady", function () {
    window.mavenoid.push({
        event: "consent-change",
        consent: {
            marketing: window.Cookiebot.consent.marketing,
            preferences: window.Cookiebot.consent.preferences,
            statistics: window.Cookiebot.consent.statistics,
        }
    });
}, false) ```