Voice Assistant

Testing is an important part of working with Voice Assist. Any changes to the voice flow should be tested prior to being published to ensure the users get help in the best way possible.

We have worked on many voice flows and here are some guidelines what to look for when testing.

1. Are the instructions correct?

2. Is the guidance delivered in a suitable pace?

3. Are all the steps necessary or can it be simplified?

4. Is the Voice Assistant identifying the correct intent for queries?