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Voice Assistant
How-to write instructions for the Voice Assistant
Instruction nodes contain the detailed information that informs the AI how to handle different intents. They are the primary building blocks of the Voice Assistant.
How-to create instruction nodes
Right click anywhere in the voice flow
Choose instruction
Add a Title to the instruction node. This is not used by the AI but is helpful for modelers to manage a voice flow.
Add a Summary to the instruction node. The summary should provide a high level overview to tell the AI what the flow of the conversation should be like.
Add Instructions for AI. Write detailed information and steps that the user needs to perform to receive help on their intent.
Connect the instruction node to the intent where you want it to be used.
Make sure the Instruction order is correct on the intent node.
Use numbers to create a clear ordered structure for the conversation.
Keep it simple. Anyone should be able to read the instructions and understand the customer journey the instructions should provide.
Use descriptive words to control the conversation flow. For example, are we informing the user or are we guiding the user. This will change the conversation flow to suit the issue at hand.
For instructions that mainly serve to inform users it is useful to structure the information in a list. It is best to include a fallback to provide the AI with instructions on how to handle queries that are otherwise not included in the instructions.