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Voice Assistant
How-to set up a tool call
Tool calls are used to trigger agentic behavour to assist users within an intent. It allows us to instruct the Voice assistant when the action should be used and define what should happen after the tool has been called.
Select the instruction node you want to use a tool call in.
Click on the plus sign next to Tools
Add a Tool name that reflects the purpose of the tool and describe what action it will perform in Tool description.
In the Instructions for AI provide details when the tool is to be called.
The tool name must be referenced in the instructions for AI. You will see a error message if the name is not referenced.
Connect the Switch channel or Action node that the tool call should trigger to the instruction node.
Add a Tool response node.
Add a title and Instructions for the tool response. This informs the AI what it should do after the tool call.