Dozens of global hardware brands leverage Mavenoid for support automation for millions of their customers daily. It is essential that our product is accessible to all users, meets industry standards for security and privacy, and complies with international regulations. Commitment to these standards allows us to improve the user experience across the board, continue building trust and confidence among customers, and minimize the risk of data breaches and other security incidents.

WCAG

One in every five people is estimated to have a physical, visual, auditory, cognitive, or neurological disability that can make it challenging to access information online. At the same time, customers with access needs account for at least 10% of the market spend, making them a sizable but often overlooked segment.

The Mavenoid product team is dedicated to making our product usable by people with a wide range of access needs, and we are constantly working to improve the user experience for everyone.

Starting January 2023, our flagship product, Mavenoid Product Assistant, is accessible and WCAG AA compliant. This means that it can be accessed and used by people with access needs.

This includes support for:

• Text alternatives for images and video

• Labels for input fields

• Sufficient contrast between text and background

• Keyboard accessibility

We are committed to providing incremental improvements to our users over time and will communicate changes as they become available.

SOC 2

SOC 2 (Service Organization Control 2) is a set of standards for managing and protecting sensitive data in the cloud. Being SOC 2 compliant means that the company has implemented appropriate security controls and was audited to ensure these controls met the SOC 2 standards.

Implementation of SOC 2 standards helped Mavenoid reduce the risk of data breaches and ensure that sensitive customer information is protected.

Mavenoid completed an independent audit in January 2023 and successfully met the SOC 2 standards for security, availability, processing integrity, confidentiality, and privacy. Moving forward, Mavenoid will undergo annual audits to renew the SOC 2 certificate.

ISO 27001

ISO (International Organization for Standardization) is a non-governmental organization that develops and publishes international standards for various industries.

ISO 27001 is a widely recognized standard for information security management demonstrating that the company has implemented a comprehensive information security management system.

Mavenoid obtained ISO certification in January 2023 proving our company has a robust security program in place to protect sensitive data that was independently audited and certified by a third party.

GDPR

Mavenoid is both EU and UK GDPR compliant meaning that we follow the principles of data protection by design and default and are transparent about our data processing activities.

For more information

Contact your Account Manager or Customer Success Manager for more information about accessibility, SOC 2, ISO and GDPR compliance.