Assistant Building

If your organization has large volumes of self-service content that often change and multiple people collaborate on it, it might be a good idea to introduce a node review process. It helps you define rules for when nodes need to be reviewed to ensure they contain accurate and up-to-date information.

The node review process provides you with the following capabilities:

• Set nodes to "expire" if they haven't been edited for a certain period

• Highlight nodes that need review because:

  • They have expired

  • Someone marked them as "unreviewed"

• Use filters to quickly locate nodes needing review

• Quickly review nodes one by one or in bulk

For more details, see Set up and use node review.