Assistant Building

Guided Search will scan through the entire flow to look for an answer to the user's question. Clicking a result takes the user straight to that node. From there, they can continue through the experience as usual.

If no results are found, the user will exit the search node and move through the nodes until they find appropriate information or escalate.

Search scope

A node must be searchable to appear in results. Edit the node and toggle “Include in Assistant search.”

Searchable nodes show a small magnifying glass jump target, meaning they can be reached directly from search.

Symptoms appear in results using their Symptom description, not the “Question to user.”

Only these node types can be searchable: symptoms, solutions, choice lists, questions, messages.

Symptoms are searchable by default; all other node types are not.