Assistant Building

Using generative AI, Mavenoid can create a customer support flow for your product based on publicly available information as well as any support documents you have on hand. This allows you to build a first version of your content in just a few minutes instead of starting from scratch.

For more information on how Mavenoid uses generative AI to create flows, see this product update.

1. Within the flow list in the assistant builder, click "Add flow".
   

2. In the "Add flow" dialog, click "Auto generate".
   

3. Enter the product's brand name and click "Continue".
   

4. Enter the product's name and an optional product description and click "Continue".
   

5. Upload any support documents you have for the product. This can include manuals, FAQs, troubleshooting guides, and so on. When done, click "Continue".
   

6. List any known common queries customer have about this product. When done, click "Continue".
   

7. Choose which types of content to generate - you can select troubleshooting, frequently-asked questions, or both. When done, click "Continue".
   

8. Choose how you would like the flow to escalate support requests it cannot resolve. You can choose between sending an email to your support team, gathering more information and filing a support ticket, or connecting to your support team via live chat. When done, click "Generate flow".
   

9. The flow will be queued for generation. When it's complete, you'll receive an email and the flow will be visible in the flow list.
   
   

10. Open the flow to review and edit the created content.