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Administrators & Analysts
Understand roles and permissions
Users may have one or more roles, each of which confers a number of permissions.
Consumer
The consumer role is for users who will only be interacting with your product assistant as an end user.
Consumers can:
Use your product assistant for self-service and live support
Technician
The technician role is for users who will be accessing your flow content either through the product assistant or through Mavenoid Copilot.
Technicians have all the permissions of consumers, and additionally can:
Perform searches in Mavenoid Copilot
Create and send conversation links
Live support agent
The live support agent role is for users who will be using the agent dashboard to provide live support to your customers.
Technicians have all the permissions of consumers and technicians, and additionally can:
Access the agent dashboard and manage live chats
View agent availability
View agent groups
Manage saved replies
Live support supervisor
The live support supervisor role is for users who will be managing your live support team.
Live support supervisors have all the permissions of consumers, technicians, and live support agents, and additionally can:
Manage users by inviting new users and granting or revoking the live support agent role
Adjust agent preferences in your organization's live support settings
Reviewer
The reviewer role is for users who will be reviewing flows and providing feedback.
Reviewers have all the permissions of consumers and technicians, and additionally can:
View flows in the assistant builder (but not edit them)
Add comments and feedback on flows
Translator
The translator role is for users who will manage translations of flow content into other languages.
Translators have all the permissions of consumers, technicians, and reviewers, and additionally can:
Manage translations for flows
Contributor
The contributor role is for users who will contribute to the creation and maintenance of flows.
Contributors have all the permissions of consumers, technicians, reviewers, and translators, and additionally can:
Edit flows in the assistant builder (but not publish changes)
Publisher
The publisher role is for users who will be responsible for creating and maintaining flows.
Publishers have all the permissions of consumers, technicians, reviewers, translators, and contributors, and additionally can:
Publish changes to flows in the assistant builder
Create integrations
Manage secrets
Analyst
The analyst role is for users who will be investigating your analytics.
Analysts have all the permissions of consumers and technicians, and additionally can:
Access analytics
Admin
The admin role is for users who will be administering your Mavenoid organization, team, and settings.
Admins have all the permissions of all the above-listed roles, and additionally can:
Manage users by inviting new users, granting or revoking any roles, and removing users