This functionality is only available in checkflows. Checkflows are a legacy flow type. If you do not have existing checkflows, we recommend you disregard this document and look into new flows instead.
Organizing symptoms into groups can help keep your flows readable. By grouping related symptoms, you can more easily keep track of the various parts of your flow.
See Create groups and conditions - Create a group for how to do this in the assistant builder.
In some cases, certain symptoms should only apply in particular situations. To accommodate this, you can attach conditions to your symptom groups. Such a group will only be active if the conditions match the information the user has provided.
For example, suppose you are building a flow for troubleshooting a device that requires different procedures when syncing with an iPhone or an Android smartphone.
In this example, if the user indicates that their device won't sync they will be asked whether they are using an iPhone or an Android smartphone and will receive the appropriate suggestions.
Conditions can be reused in multiple groups in different parts of the flow and will remember the user's answer and not need to repeat the question.
See Create groups and conditions - Add a condition to a group for how to do this in the assistant builder.
Groups of symptoms can also be turned into flow components for reuse in other flows. For more on this, see Understand flow components.