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  • Flows
  • Agent dashboard

›How-to guides

Get started

  • Intro to flows
  • Tutorial - Create a flow for live support
  • Tutorial - Create a flow for troubleshooting
  • Tutorial - Create a flow for FAQs

Learn more

  • Understand the types of nodes
  • Working with symptoms and solutions
  • Working with backtracks and choice lists
  • Understand potential solutions
  • Understand escalation
  • Understand search
  • Understand step-by-step guides
  • Understand canvas notes
  • Understand form data
  • Understand markup
  • Understand secrets
  • Understand flow components
  • Understand conditions
  • Understand translations
  • Understand flow feedback
  • Best practices for writing flows

How-to guides

  • Preview nodes and flows
  • Embed images and files
  • Embed videos
  • Receive conversation transcript emails
  • Set a flow image
  • Work with step-by-step guides
  • Add canvas notes
  • Copy and paste nodes
  • Create and embed flow components
  • Work with conditions
  • Configure flow feedback
  • View and manage flow feedback
  • Export, import, and copy flows
  • Set flow visibility
  • Manage translations
  • Create a live support node
  • Create an external API node
  • Start the user on different nodes based on the embedding page
  • Dynamically populate a choice list form field

Reference

  • Text formatting
  • Live support settings
  • Actions settings
  • External API settings
  • Form field types
  • Reserved form data
  • Markup expressions and operators
  • Supported languages
  • Glossary of terms

Configure flow feedback

Flow feedback can help you improve your models. See Understand flow feedback for details.

By default, end users are not able to provide flow feedback. You can turn this feature on for specific flows.

  1. Open the flow.
  2. Click the settings button in the top right to open the settings panel.

Settings panel

  1. Expand the "ADVANCED SETTINGS" section.
  2. Under "VIEW" section, find the "Allow feedback on questions" checkbox.

Allow feedback on questions

  1. To allow end users to provide feedback for this flow, check the box. To prevent this, uncheck the box.
  2. Click "PUBLISH" in the top right to save your changes.

If the flow is configured to allow user feedback, end users will see a "Suggest improvements" item in the assistant menu.

Assistant menu

Clicking it will present them with a dialog where they can enter their feedback.

Feedback dialog

Once submitted, the feedback can then be viewed and managed in the assistant builder. See View and manage flow feedback for details.

Last updated on 5/3/2021
← Work with conditionsView and manage flow feedback →
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