Transfer a live chat to another agent
- Click the dropdown menu near the "END CHAT" button in the top right.
- Select the "Transfer chat" option.
- Select the agent to whom you want to transfer the chat.
- Click "TRANSFER".
- The chat returns to the queue with a note indicating which agent it has been transferred to.
- The agent to whom the chat has been transferred receives a notification that the chat has been transferred to them.