Mavenoid help center

Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard
  • Release notes

›How-to guides

Get started

  • Intro to the agent dashboard
  • Tutorial - Your first live chat

Learn more

  • Understand live chat
  • Understand voice calls
  • Understand video calls
  • Understand conversation links
  • Understand agent groups

How-to guides

  • Edit your agent profile
  • Get notified of new conversations
  • Invite users with a conversation link
  • Share files with a user
  • Draw on images
  • Use video call features
  • Use saved replies
  • Transfer a live chat to another agent
  • Make flow suggestions
  • Review previous conversations
  • Check agent status
  • Report an issue

Reference

  • Glossary of terms

Report an issue

At any time, support agents can provide feedback on the agent dashboard or any of its functions.

  1. Click the question mark in the top right to open the "Help" menu.
  2. Select "Report an issue."
  3. The "Report an issue" dialog appears.

Report an issue dialog

  1. Enter any feedback into the dialog.
  2. Click "SEND".
  3. Mavenoid will review the provided feedback and reach back out to you as appropriate.
Last updated on 2/5/2021
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