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Mavenoid help center

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  • Flows
  • Agent dashboard
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›How-to guides

Get started

  • Intro to the agent dashboard
  • Tutorial - Your first live chat

Learn more

  • Understand live chat
  • Understand voice calls
  • Understand video calls
  • Understand conversation links
  • Understand agent groups

How-to guides

  • Edit your agent profile
  • Get notified of new conversations
  • Invite users with a conversation link
  • Share files with a user
  • Draw on images
  • Use video call features
  • Use saved replies
  • Transfer a live chat to another agent
  • Make flow suggestions
  • Review previous conversations
  • Check agent status
  • Report an issue

Reference

  • Glossary of terms

Make flow suggestions

While supporting end users, support agents may notice possible improvements that could be made to the associated flow. Agents can provide this feedback as flow suggestions.

  1. When completing a conversation with an end user, click "END CHAT" in the upper right of the agent dashboard.

END CHAT button

  1. This will display the "END LIVE CHAT?" dialog.

END LIVE CHAT? dialog

  1. As usual, select "Issue fixed" for confirmed resolution and "Issue still there" if the agent and user were unable to reach resolution.
  2. In the "NOTE FOR MODELLERS" field, enter any feedback to share about the flow.
  3. Click "END CHAT" when finished.

Submitted feedback is then available for review in the assistant builder along with the conversation's transcript and notes. See View and manage flow suggestions for details.

Last updated on 2/26/2021
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