Understand live chat · Mavenoid help center

Live chat allows support agents to support end users via real-time text chat. It has many features to help make the process faster and easier for both sides.

Any information provided by the user as part of self-guided troubleshooting before connecting to a support agent is provided to the support agent, meaning there is no need to repeat any questions or tests.
The support agent has access to saved replies for common questions or suggestions.
Both the support agent and the end user can easily share images and other files and the support agent can draw on shared images.
The conversation transcript is automatically saved for later review and the support agent can freely add notes to this record.
With the end user's permission, the support agent can initiate a voice call to speak with the user or a video call so that both agent and user can see the user's product.