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Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard

›How-to guides

Get started

  • Intro to the agent dashboard
  • Tutorial - Your first live chat

Learn more

  • Understand live chat
  • Understand voice calls
  • Understand video calls
  • Understand conversation links
  • Understand agent groups
  • Understand agent availability
  • Understand conversation debrief
  • Best practices for live chat

How-to guides

  • Edit your agent profile
  • Get notified of new conversations
  • Troubleshoot browser notifications
  • Toggle agent availability
  • Invite users with a conversation link
  • Share files with a user
  • Draw on images
  • Use video call features
  • Use saved replies
  • Transfer a live chat to another agent
  • Review previous conversations
  • Check agent availability
  • Report an issue

Reference

  • Glossary of terms

Edit your agent profile

Support agents can personalize how they are displayed to end users with a name and photo.

  1. Click the user icon in the top right to open the "Profile" menu.
  2. Select "Profile settings".

Menu with "Profile settings" highlighted

  1. The "Edit profile" dialog is displayed.

Edit profile dialog

  1. First and last names will be populated based on your existing account. Update them if necessary.
  2. Optionally, enter a title to to be displayed to the user alongside your name.
  3. Optionally, enter a display name to be displayed to the user instead of your full name.
  4. Optionally, click "UPLOAD PHOTO" to set a photo to be displayed to the user.

Filled in profile dialog

  1. Click "SAVE CHANGES" when done.
  2. Your name and title will be displayed as specified when you enter a live chat with a user.
  3. Your photo will be displayed next to your messages.

Name and photo seen in live chat

Last updated on 1/30/2021
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