Invite users with a conversation link
Support agents can invite users directly into a Mavenoid conversation for a selected flow.
Create a link
- Click the plus button next to the "Conversations" header in the top left.
- This will open a "Create a conversation link" modal dialog. Select the relevant flow from the dropdown.
Note that for a flow to be present in this menu, the "Hide from agent dashboard conversation link creation" checkbox in that flow's advanced settings must not be checked.
- If you want the link to require the user to log in to Mavenoid, check the "Require Mavenoid login" box.
- Click the "GENERATE LINK" button at the bottom. This will generate a sharable link.
Share a link
Via plain text
- Click the "COPY LINK" button to copy the URL to your system clipboard.
- Share the link with the user via any text-based medium such as email or direct message.
- The user can click the link or copy it into a web browser to join the conversation.
- If the "Require Mavenoid login" box was checked, they will first have to log in with their Mavenoid account.
Via SMS
- Click "Send the link via sms" to expand the SMS options.
- Enter the user's phone number.
- Customize the message as desired. Be sure to leave the URL intact.
- Click "SEND SMS".
- The user can click the link or copy it into a web browser to join the conversation.
- If the "Require Mavenoid login" box was checked, they will first have to log in with their Mavenoid account.
Via QR code
- Click the QR icon next to the "COPY LINK" button to expand the QR code.
- Share the QR code with the user.
- Once the user scans the QR code with their device, they can visit the resulting URL to join the conversation.
- If the "Require Mavenoid login" box was checked, they will first have to log in with their Mavenoid account.