Support agents can make use of prewritten saved replies to speed up similar conversations. These are configured within an organization's settings - to edit them, see Manage saved replies for use in live support.
- Click the bookmark button to the left of the text entry field at the bottom of the dashboard.
- Alternately, you can open the menu by typing "#" into the text entry field.
- Select your desired message from the menu. You can filter the menu by typing part of the message into the text entry field at the top of the menu.
- This will not immediately send a message, but will instead populate the text entry field with the selected message. You can make any required edits before sending it to the user.