Mavenoid help center

Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard

›How-to guides

Get started

  • Intro to the agent dashboard
  • Tutorial - Your first live chat

Learn more

  • Understand live chat
  • Understand voice calls
  • Understand video calls
  • Understand conversation links
  • Understand agent groups
  • Understand agent availability
  • Understand conversation debrief
  • Best practices for live chat

How-to guides

  • Edit your agent profile
  • Get notified of new conversations
  • Troubleshoot browser notifications
  • Toggle agent availability
  • Invite users with a conversation link
  • Share files with a user
  • Draw on images
  • Use video call features
  • Use saved replies
  • Transfer a live chat to another agent
  • Review previous conversations
  • Check agent availability
  • Report an issue

Reference

  • Glossary of terms

Toggle agent availability

If the preference "Enable agent availability controls" is enabled in live support preferences, agents can manually toggle their availability within the agent dashboard.

Agent availability toggle

Set the toggle to "Available" to indicate you are active and can assist customers in live chat.

Toggle set to "Available"

Set the toggle to "Away" to indicate you are not able to take any live chats.

Toggle set to "Away"

See Understand agent availability for more information about agent availability in Mavenoid.

Last updated on 12/16/2021
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