During live chat, support agents can draw on any shared images in the chat in order to better guide the user.
- Click on any image in the chat to zoom in.
- Click and drag on the image to draw lines as desired.
- If you want to discard your lines and start over, click the "CLEAR" button.
- When ready to share the modified image, click the "SEND" button.
- The modified image is then shared to the chat.
You can do this on any image shared either by the support agent or the end user - including images that you've already drawn on.