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Mavenoid help center

  • Admin
  • Flows
  • Agent dashboard

›How-to guides

Get started

  • Intro to the agent dashboard
  • Tutorial - Your first live chat

Learn more

  • Understand live chat
  • Understand voice calls
  • Understand video calls
  • Understand conversation links
  • Understand agent groups
  • Understand agent availability
  • Understand conversation debrief
  • Best practices for live chat

How-to guides

  • Edit your agent profile
  • Get notified of new conversations
  • Troubleshoot browser notifications
  • Toggle agent availability
  • Invite users with a conversation link
  • Share files with a user
  • Draw on images
  • Use video call features
  • Use saved replies
  • Transfer a live chat to another agent
  • Review previous conversations
  • Check agent availability
  • Report an issue

Reference

  • Glossary of terms

Draw on images

During live chat, support agents can draw on any shared images in the chat in order to better guide the user.

Chat with a shared image

  1. Click on any image in the chat to zoom in.
  2. Click and drag on the image to draw lines as desired.

Drawing on a shared image

  1. If you want to discard your lines and start over, click the "CLEAR" button.
  2. When ready to share the modified image, click the "SEND" button.
  3. The modified image is then shared to the chat.

Chat with a drawn-on image

You can do this on any image shared either by the support agent or the end user - including images that you've already drawn on.

Last updated on 11/5/2020
← Share files with a userUse video call features →
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